Privacy policy


Your privacy is important to us, and we are committed to protecting and ensuring the security of your personal information. This privacy policy describes how we collect, use, and protect the information you provide to us.

Data Collection

We may collect personal information such as your name, email address, phone number, and the name of your company when you voluntarily provide them to us through our website, contact forms, or other communication channels. The collected data is necessary to respond to your requests.

The stored data is retained for the duration of the processing and, at the end of it, for a maximum duration of 12 months.

Use of Information

We use the information we collect to provide you with our services, respond to your inquiries, communicate with you about our products and services, and improve our website and customer experience.

Information Confidentiality

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted third-party service providers who help us operate our business and provide our services online.

We may also, in certain cases, disclose your personal data to competent authorities when they require it.

Cookies Used

We collaborate with Microsoft Clarity to collect data about your interactions and activities on our website. This data, collected through third-party and proprietary cookies as well as other tracking methods, helps us improve our products and services. They also allow us to analyze product popularity and overall online engagement. This information is also used to refine the website, to guard against fraud and security risks, and for targeted advertising purposes. To understand how Microsoft manages and uses your data, please refer to the Microsoft Privacy Statement.

Clarity cookies send non-personally identifiable information about our users to Microsoft. We mask all the data you enter into our forms before sending it to Microsoft. Here is a comprehensive overview of what Clarity collect :

JSON FieldNameDescriptionFields
eEnvelopeContains metadata information about the content and the page.Version, Content Sequence, Start Time, Duration, ProjectID, UserID, SessionID, PageNumber, UploadType, IsLastContent
aAnalyticsContains information about user interactions on the site. Used for analysis and replaying interactions. Clarity collects the following event types:

Interaction events: click, scroll, mouse movement, window resize, selection, input, etc.

Diagnostic events: script and image errors, logs, performance events, etc.

Page events: document sizes, page visibility, page unload, page metrics, and dimensions.

Custom events: custom variables/events set by the website based on certain events.
Time, EventType (Variable number of fields containing event information depending on the event type.)
pPlaybackContains information about the DOM and mutation events. Used for session replay. Data includes information on each DOM node such as:

Position information: parent, position, previous node, etc.

Layout details: Attributes, node height, and width used for display.

Content: Content inside the node. For privacy-sensitive fields, it will be the masked content and not the actual content.
Time, EventType, ID, ParentID, PreviousNodeID, HtmlTag, Position among sibling nodes, Selector, Hash, Attributes, Value, Width, and Height

Which cookies does Clarity set up?

NamePurposeValue Transmitted
_clckStores the Clarity user ID and preferences, unique to this site is assigned to the same user ID.String
_clskLinks multiple page views by a user into a single Clarity session recording.String
CLIDIdentifies the first time Clarity saw this user on any site using Clarity.String
ANONCHKIndicates if MUID is transferred to ANID, a cookie used for advertising. Clarity does not use ANID, so this is always set to 0.Flag
MRIndicates whether to refresh MUID.Flag
MUIDIdentifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analysis, and other operational purposes.GUID
SMUsed to synchronize the MUID across Microsoft domains.Character Flags

For how long does Clarity retain this information?

Clarity retains data differently. Recording data is kept for 30 days. All labeled or favorited sessions are retained for 13 months. Heatmap data is retained for 13 months. Data on Clarity's servers, including backups, will be deleted after the retention period and cannot be retrieved. More information on data retention and deletion:

Clarity Data TypeRetention Period
Click Data (that is, data displayed on the Clarity portal or aggregated data per page on the website such as the URL, user ID, and pointer distance.)13 months
Playback Data (that is, data captured for replaying recordings.)30 days
Labeled or favorited sessions13 months

How to Manage Your Data

It is important to note that you have control over the use of your information. You can manage and/or delete it as you wish. Here's how to do it on the most commonly used browsers :

Google Chrome

  1. Open Chrome on your computer.
  2. In the top right corner, click on the three-dot button and then click on "Settings".
  3. In the left menu, click on "Privacy and security", then click on "Cookies and other site data". Here, you can choose to delete, allow or block cookies.

Mozilla Firefox

  1. Open Firefox on your computer.
  2. Click on the menu button (three horizontal bars) in the top right corner and choose "Preferences".
  3. Select the "Privacy & Security" panel and go to the "Cookies and Site Data" section. Here, you can choose to delete, allow or block cookies.

Microsoft Edge

  1. Open Edge on your computer.
  2. In the top right corner, click on the three-dot button and then click on "Settings".
  3. In the left menu, click on "Privacy, search, and services". Under the "Privacy" section, you can choose to delete, allow or block cookies.


  1. In the Safari app on your Mac, choose Safari > Preferences, then click on Privacy.
  2. Click on Manage Website Data.
  3. Select one or more websites, then click on Remove or "Remove All".

For more information, please consult the "Help" function of your browser or visit this website.

Our Data Protection Officer

We have a Data Protection Officer (DPO) who is responsible for ensuring that we comply with data protection laws and regulations, including the GDPR. If you have any questions regarding our use of cookies or our privacy policy, you can contact our DPO, Ms Pauline Lambert at the following address:

Your Rights Regarding Data Protection

As a user of our website, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. These rights include :

  • The right to access your personal data : You have the right to request a copy of the personal information we hold about you. This includes details of how we use and share that information.
  • The right to rectify your personal data : If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to ask us to correct it.
  • The right to request erasure of your personal data : Also known as the "right to be forgotten," this right allows you to request the deletion of personal information we hold about you, under certain conditions.
  • The right to restrict processing of your personal data : You have the right to request the restriction of the processing of your personal data, which means you can limit how we use your data.
  • The right to object to the processing of your personal data : You have the right to object to certain types of processing, such as direct marketing.
  • The right to data portability : This right allows you to request a copy or transfer of the personal data we hold about you to another organization.
  • The right not to be subject to automated decision-making : This right allows you to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.

These rights are defined by the GDPR and are subject to certain conditions. If you wish to exercise any of these rights, please contact us using the contact details provided in the "Our Data Protection Officer" section. You also have the right to lodge a complaint directly with the CNIL.

Please note that we may ask you to verify your identity before responding to your request.

Changes to this Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to check this page regularly to stay informed about our policy.

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